This is observed when VIA is installed by logging in as a different user.Įnsure that VIA is installed on the same user account as VIA. VIA does not initiate automatically on system start VIA does not connect automatically when a network interface is upĮnsure that network access to port 443 is allowed on the internal and external IP addresses of the controller. For more information, refer to Configuring VIA Settings. Check if the authentication method used to connect VIA is supported in VIA Windows Edition. If you used Captive Portal to download a VIA profile or connect to the VPN, ensure that Internet connectivity through the browser is working correctly.Ĥ. Check if VIA works on other platforms ( Linux, MacOS, Android, or iOS)) for the same controller.ģ. Ensure that the correct VIA client is installed.Ģ. Remove browser plug-ins or change to the correct proxy settings to enable downloading VIA from the browser.ġ. Ensure that the profile can be downloaded from a browser with the link: 3. Ensure that profile network connectivity to the VIA controller is available.Ģ. Select Virtual Intranet Access, and then click Uninstall.Īlternatively, issue the msiexe.exe /x ansetup.msi command to uninstall from an administrator command prompt.ġ. Open Control Panel > Add/remove program or Programs and FeaturesĢ. Unable to locate VIA application for uninstallingġ. If installation due to upgrade fails, remove the previous version of VIA before installing a newer version. The file log.txt captures the installation errors if any.ģ. Msiexec.exe ansetup.msi /l*v log.txt from an administrator command prompt. Ensure that you are using the correct installation file for Windows.Ģ. Table 1: Windows VIA Troubleshooting Stepsġ. To do this, click the Send Logs button from the Log tab. To help your support team effectively resolve your VIA connection issues, it is mandatory that you send logs generated by VIA. This section provides information to help you troubleshoot the issues you mayĮncounter when installing, connecting, and using the VIA client for Windows.
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